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What do you think?

In May, we asked you to share your thoughts, suggestions and experiences so we can improve the delivery, visibility and promotion of services in French.

We took your feedback into account in preparing the draft of a new strategic framework on services in French covering the period from 2018 to 2022.

We would now like to hear your thoughts on the draft of the new framework so we can make sure we haven’t forgotten anything. You can also send your comments to french.communications@gov.yk.ca.

About the Strategic Framework

The new 2018–2022 Strategic Framework on French Language Services follows on the heels of the 2014–2018 plan and is part of the government’s renewed commitment to improve its communications and services in French in the coming years.

This framework is a roadmap for successfully implementing the active offer model across the government in a continuous and coherent manner.

Check out the draft Strategic Framework.

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Thursday, September 20, 2018 - 20:53

What do you like about the Strategic Framework and why?

This one-pager will help us make decisions every step along the way of the process of improving our services in French.

Nancy Power
Communication and Policy Manager

Comments

Tater
Saturday, January 12, 2019 - 12:30
I'm ok with electronic bilingual but I find it OFFENSIVE AND INSULTING TO BE SPOKEN TO IN FRENCH ON THE PHONE AND IN OFFICES.
Je suis d'accord avec le bilingue électronique mais je trouve qu'il est offensant et isolant d'être parlé en français sur le téléphone et dans les bureaux.
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Thursday, September 20, 2018 - 20:52

Have we missed anything?

If so, please tell us what and why it is important to you and to Yukon’s French-speaking community.

Nancy Power
Communication and Policy Manager
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Sunday, April 29, 2018 - 11:04

What matters

How does having access to services in French impact your life?
Nancy Power
Communication and Policy Manager

Comments

Storiesmatter
Tuesday, May 29, 2018 - 23:48
Ensure that me, my son and grandchildren will be speaking French
Assurez-vous que mon fils et mes petits-enfants parleront français
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nauruan24
Friday, May 11, 2018 - 14:06
Access to French services is particularly important for me when it comes to administrative procedures with the Government of Canada or the Yukon and especially with the health services.
L'accès au services au français est notamment important pour moi lorsqu'il s'agit de démarches administratives auprès du gouvernement du Canada ou bien du Yukon et surtout auprès des services de santé.
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YukonSylvie
Monday, May 28, 2018 - 14:00
When it comes to health and safety. During forest fire or flood seasons press releases are in English and a few days later, we receive it in French, often when the danger is over. The electronic announcements about the condition of the roads along the way are only in English. It would be important for them to be in French too.
Lorsqu’il est question de santé et sécurité. Lors des saisons de feux de forêt ou d’inondations les communiqués de presse sont en anglais et quelques jours plus tard, on le reçoit en français, souvent lorsque le danger n’est plus. Les annonces électroniques sur la condition des routes le long du chemin sont seulement en anglais. Ce serait important qu’elles le soit en français aussi.
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Saturday, April 28, 2018 - 11:09

Working well

What is already working well, in terms of availability and use of French-language services? What can we build on?
Nancy Power
Communication and Policy Manager

Comments

Storiesmatter
Tuesday, May 29, 2018 - 23:47
The field of health, safety and services as permits etc.
Le domaine de la santé, la sécurité et les services comme permis etc.
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Friday, April 27, 2018 - 11:15

Opportunities

What opportunities do you see to increase French language services and use?
Nancy Power
Communication and Policy Manager

Comments

Storiesmatter
Tuesday, May 29, 2018 - 23:50
There are more and more bilingual employees amongst the Public Service
Il y a de plus en plus d'employés bilingues dans la fonction publique
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Thursday, April 26, 2018 - 11:05

Needs improvement

What could be improved to increase French language services and use? What are the barriers?
Nancy Power
Communication and Policy Manager

Comments

Storiesmatter
Tuesday, May 29, 2018 - 23:51
Make management and teams aware of Active offer program. More training, more publicity around it. Have services that are used by people
Sensibiliser la direction et les équipes au programme d’offre active. Plus de formation, plus de publicité autour de ça. Avoir des services qui sont utilisés par les gens
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Tomricke
Monday, May 28, 2018 - 10:10
Have a bilingual service offer at all tourist sites, such as Tombstone Territorial Park with Yukon Parks. The significant traffic in this park requires bilingual positions.
Avoir une offre de service bilingue dans tous les lieux touristiques, comme le parc territorial Tombstone avec Parcs Yukon. L'achalandage important de ce parc nécessite des postes bilingues.
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YukonSylvie
Monday, May 28, 2018 - 13:55
What annoys me is that you have to ask in several places and often it is a service at the end of a phone line someone translates for me. Or the person who offers the service in French is not there that day and no option is offered. So it's easier and faster to do it in English.
Ce qui m’embête c’est qu’il faut le demander à plusieurs endroits et souvent c’est un service au bout d’une ligne téléphonique que quelqu’un traduit pour moi. Ou bien la personne qui offre le service en français n’est pas là ce jour là et pas d’option est offerte. Alors c’est plus facile et rapide de le faire en anglais.
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Wednesday, April 25, 2018 - 11:05

The Future

What are your hopes for the future of increased French language services and use? What does that look and feel like? What would be the same and what would be different?
Nancy Power
Communication and Policy Manager

Comments

Storiesmatter
Tuesday, May 29, 2018 - 23:52
Increased health services for older people at various facilities and mental wellness & health service in French
Augmentation des services de santé pour les personnes âgées dans divers établissements et services de santé mentale et de santé en français
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YukonSylvie
Monday, May 28, 2018 - 14:04
Services are more and more offered on the government site, however the French version is often late to come and no longer corresponds to the English version. It is important that services be offered in both languages at the same time.
Les services sont de plus en plus offerts sur le site du gouvernement, par contre la version en français tardes souvent à venir et ne correspond plus à la version anglaise. C’est important que les services soient offerts dans les deux langues en même temps.
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Tuesday, April 24, 2018 - 11:05

Prefer to answer these questions in private?

Send us an email to french.communications@gov.yk.ca. We will respect your confidentiality.
Nancy Power
Communication and Policy Manager